Overview

These Financial Terms & Conditions (“Terms”) govern all payments, purchases, retainers, subscriptions, and related financial transactions conducted with HEEM Consulting (Higher Education Efficiency & Management Consulting Services LLC) (“HEEM,” “we,” or “our”). By purchasing any product, service, or membership from HEEM, you acknowledge and agree to these Terms.

 

Definitions

For these Terms:

• “Client” refers to any individual or institution purchasing services or products from HEEM. “Institution” includes any college, university, or organization entering into a financial agreement with HEEM.

• “Licensee” refers to any purchaser granted rights to use HEEM’s materials under a license agreement.

• “Product” refers to any workbook, publication, or digital material offered by HEEM.

• “Service” refers to any consulting, training, or workshop engagement provided by HEEM.

 

Currency and Payment Methods

All prices are listed and processed in U.S. Dollars (USD). HEEM accepts payments via secure online gateways (credit/debit cards, PayPal, ACH transfers, or other approved platforms).

• Institutional clients may request invoicing and payment by check or wire transfer.

• International buyers are responsible for any applicable currency conversion or international bank fees.

• Clients are responsible for any bank transfer fees, wire charges, or foreign exchange costs, if applicable.

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Taxes

Applicable sales, use, or value-added taxes (VAT) are calculated at checkout or on invoicing based on the purchaser’s location. Institutions claiming tax exemption must provide a valid exemption certificate before payment processing.

 

Payment Terms

• Digital Products & Workbooks: Orders are processed once payment or a verified Purchase Order (PO) is received. Access to digital files may be withheld until payment is confirmed.

• Consulting Services & Retainers: Engagements begin only upon receipt of payment or a signed institution contract accompanied by a verified PO.

• Memberships & Licensing: Fees are billed in advance and must be paid before activation of benefits or access.

• Workshops & Training Sessions: Workshop fees must be paid in full before the scheduled session date. Institutional POs may be accepted, but HEEM Consulting reserves the right to withhold delivery of workshop materials or participation until payment or a verified PO is received.

• Institutional Invoicing: Standard payment terms are Net 30 days from the invoice date, unless otherwise agreed in writing.

• Late payments: may result in suspension of access to products or services until the account is current.

  

Payment Security and Data Handling

All online transactions are encrypted and processed through PCI-compliant providers. HEEM does not retain credit card details. For more information, please refer to our Privacy Policy. HEEM is committed to maintaining confidentiality and complying with applicable data protection laws.

 

Consulting Engagements and Retainers​

• A non-refundable deposit of 25–50% of the total project fee may be required at engagement.

• The remaining balance will be invoiced according to the project agreement or milestone schedule.

• Invoices are due within 15–30 days of issue unless otherwise stated in the contract.

• Late payments may incur a 1.5% monthly finance charge (or the maximum permitted by law).

• No services will commence until the required deposit is received. HEEM reserves the right to pause or terminate services if payments are overdue.

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Workbooks, Checklists, and Digital Products​

• All digital files (PDFs, templates, or proprietary frameworks) are sold as-is and non-refundable once downloaded or accessed.

• Purchases include a single-user license unless otherwise specified.

• Institutional or multi-user licenses require a separate agreement.

• Print versions are processed through third-party print providers. Production and shipping times may vary.

• International orders may include additional shipping and customs fees.

• If a file is defective or corrupted upon download, HEEM will provide a replacement at no cost.

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​​​Workshops and Training Programs

• Workshop registration is confirmed only after full payment is received.

• Cancellations by participant: Refunds are available if requested at least 14 days before the workshop date, minus a 10% processing fee.

• Cancellations within 14 days: Refunds are not guaranteed; however, participants may request to transfer registration to a future session.

• Cancellations by HEEM: If HEEM must cancel or reschedule a workshop due to unforeseen circumstances, registrants will be offered a new date or a full refund.​

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Memberships and Institutional Licensing

Membership fees, subscription plans, or institutional licenses are billed annually or as stated in the agreement.​​

• Fees are non-refundable once access has been granted.

• Membership benefits, digital resources, or site access are available only for the active subscription term.

• Renewal reminders are sent 30 days before expiration.

• Institutions with lapsed memberships lose access to licensed materials and updates.

  

Cancellation Policy

• All Sales Are Final: HEEM Consulting maintains a strict no-refund and no-cancellation policy. Once a purchase is completed—whether for digital or print workbooks, memberships, consulting retainers, workshops, or licensing agreements—no refunds, cancellations, or exchanges will be issued.

• Digital Products & Workbooks: Sales are non-refundable and non-transferable due to immediate access to proprietary intellectual property.

• Consulting Services & Retainers: Fees are non-refundable, regardless of project completion timeline, client participation, or changes in institutional circumstances.

• Memberships & Licensing: Early termination by the client does not result in any refund, credit, or pro-rated adjustment.

• Workshops & Training Sessions: All workshop fees are non-refundable. In the event of circumstances beyond HEEM Consulting’s control (including but not limited to natural disasters, severe weather, public health emergencies, or other force majeure events), the workshop will be rescheduled at no additional cost to the client. Refunds will only be considered if rescheduling is not feasible within a reasonable timeframe, as determined by HEEM Consulting. Participant substitutions from the same institution may be permitted with prior written notice.

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Refund Exceptions  and Credits

HEEM maintains a transparent but firm refund policy:

• Refunds are available only in cases of duplicate charges, processing errors, or service cancellation initiated by HEEM.

• Unauthorized transactions proven to be fraudulent.

• For all other products and services, all sales are final once delivered, accessed, or initiated.

• Credits may be issued at HEEM’s discretion for future use.

  

Price Adjustments

HEEM reserves the right to update pricing for products, workshops, or consulting services at any time. Prices posted online are subject to change without prior notice. For ongoing engagements, pricing will remain as stated in the signed agreement.

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Confidentiality and Non-Disclosure

All client financial information and payment data are processed through encrypted and PCI-compliant systems. HEEM does not store credit card details.

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Dispute Resolution

Any dispute arising under these Terms shall first be addressed through good-faith negotiation between the parties. If unresolved, disputes will be governed by the laws of the State of Connecticut, and any legal proceedings shall be filed in the appropriate courts within that jurisdiction.

 

Acknowledgement of Policy

By purchasing from or engaging with HEEM Consulting, you acknowledge and agree to abide by these Financial Terms in full.

 
 

Supplemental Financial Provisions

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Intellectual Property & Licensing Rights

All intellectual property in HEEM’s materials, frameworks, and tools remains the exclusive property of HEEM. Payment grants the purchaser a limited, non-transferable, non-exclusive right to use the material for its intended purpose under the specific license type purchased. Unauthorized copying, distribution, or resale is strictly prohibited.

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Dispute Escalation Procedure

In case of a billing or payment dispute, the client must notify HEEM within 15 business days of invoice receipt. Both parties agree to attempt to resolve the matter through mediation before filing a legal claim. This process aims to resolve financial disputes efficiently and in good faith.

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Institutional Purchase Orders

Purchase Orders (POs) must be issued before the commencement of work. HEEM will not begin work, ship materials, or deliver digital access without a valid PO or signed agreement confirming financial responsibility.

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Digital Delivery & Access Timing

Digital materials are delivered electronically within 24 hours of payment confirmation. Institutional licensees will receive credentials or access codes within three business days of processing. Print orders are fulfilled through third-party vendors and are subject to their delivery timelines.

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Subscription Auto-Renewal and Termination

Unless canceled in writing at least 30 days before renewal, memberships and subscriptions automatically renew for the same term at the prevailing rate. Clients may cancel auto-renewal by submitting a written notice via email before the renewal date.

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Chargebacks and Unauthorized Reversals

Unauthorized chargebacks or payment reversals will be treated as a breach of contract. HEEM reserves the right to suspend services, revoke licenses, and pursue recovery of collection costs, legal fees, and outstanding balances.

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Government or Grant-Funded Projects

HEEM complies with applicable federal and state financial regulations for contracts or grant-funded projects, including record retention, invoicing accuracy, and audit requirements as stipulated by funding agencies.

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Updates to These Terms

HEEM may revise these Financial Terms & Conditions from time to time. The most current version will always be available on our website and will apply to all transactions after the publication date. Clients and institutions are encouraged to review these Terms periodically.​